8.3 Local Contacts |
AMENDMENT
All contacts were reviewed in June 2023.
Contents
- CAFCASS (Children and Family Court Advisory and Support Service)
- CAMHS (Child and Adolescent Mental Health Services)
- Children’s Services
- Children’s Services Emergency Duty Team
- Change Grow Live (CGL)
- Customer Service Centre/Targeted Advice Service (CSC/TAS)
- Child Protection Conference Reports
- Hertfordshire Domestic Abuse Line
- Hertfordshire Safeguarding Children Partnership
- Independent & Private Schools
- Joint Child Protection Investigation Team (JCPIT)
- Local Authority Designated Officer (LADO)
- NHS Trust Designated Doctor and Designated Nurse Safeguarding Children
- NSPCC
- Ofsted
- Police
- Probation and Bench
- Substance Misuse Teams/Community Drugs Team
- YC Hertfordshire
| CAFCASS (Children and Family Court Advisory and Support Service) |
Local Office: Stevenage Address: Bayley House Office Telephone Number: 0300 456 4000 |
| CAMHS (Child and Adolescent Mental Health Services) |
Tel: 01438 845253 |
| Children’s Services |
Head of Service, Quality Assurance and Practice Children's Services Customer Service Centre Written referrals should be addressed to: Email: Protectedreferrals.cs@hertfordshire.gov.uk (only to be used for referrals by professionals) |
| Children’s Services Out of Hours Service (SOOHS) |
Tel: 0300 123 4043 (out of hours) Specially trained reception staff are on hand to deal with all calls from 8am to 8pm Monday to Friday and 9am to 4pm on Saturdays (except public holidays). Outside these times, calls are automatically diverted (except textphone/minicom, callers need to redial 01992 632150) to an agency, who can contact the SOOHS on your behalf. |
| Change Grow Live (CGL) |
Drug and alcohol recovery service. |
| Customer Service Centre (CSC) |
The Customer Service Centre processes all enquiries regarding children's social care and directs these enquiries on to either the Multi Agency Safeguarding Hub (MASH), a multi-agency team which provides support with early intervention for children, or the relevant Specialist or Safeguarding Social Care Team. The following arrangements for enquiries and referrals are in place:
|
| Child Protection Conference Reports |
The following generic addresses should now be used for the submission of reports to any Child Protection Conference: Secure address: Cpc.reports@hertscc.gov.uk Non-secure (password protect the document and send a separate e-mail with the password contained in the body of the e-mail): Childprotection.unit@hertfordshire.gov.uk All reports will be retained. |
| Hertfordshire Domestic Abuse Line |
Herts Domestic Abuse Helpline |
| Hertfordshire Safeguarding Children Partnership |
HSCP Service Manager Room 152, County Hall Tel: 01992 556603 HSCP Business Manager Room 152, County Hall, Tel: 01992 588462 HSAB Business Manager Room 152, |
| Independent & Private Schools |
| Joint Child Protection Investigation Team (JCPIT) |
Tel: 01707 354000 Joint Child Protection Investigation Team (JCPIT) is a specialist team with countywide responsibility for undertaking child protection investigations. |
| Local Authority Designated Officer (LADO) |
Referral form can be found on the HSCP website. |
| NHS Trust Designated Doctor and Designated Nurse Safeguarding Children |
Designated Doctors Peace Children's Centre Peace Prospect Tel: 01923 470 606 Dr Olive Hayes QC262 Howlands Clinic Tel: 01438 288342 Designated Nurse Safeguarding Children: Jen Sarsby Charter House, Tel: 01707 685 349 |
| NSPCC |
NSPCC Helpline service: 0808 800 5000 |
| Ofsted |
Ofsted General helpline: 0300 123 1231 Compliance, investigation and enforcement: |
| Police |
Main Switchboard (Police Enquiry Centre) tel: 0845 3300 222 Joint Child Protection Investigation Team (JCPIT) normal hours are 08.00-22.00 Monday to Friday & 09.00-17.00 weekends and bank holidays tel: Tel 01707 354000 Outside of these hours Emergency calls: 999 Non-emergency calls: 101 Domestic Abuse Information and advice line: 08088 088 088 |
| Probation and Bench |
HQ tel: 01438 747074 Assistant Chief Officer Offender Management and Public Protection Head of Hertfordshire LDU Kate Harvey (lead on public protection) MAPPA Manager |
| Substance Misuse Teams/Community Drugs Team |
| YC Hertfordshire |
Tel: 0300 123 7538 YCH Services for Young People website. |
End