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8.3 Local Contacts


All contacts were reviewed in November 2023.


  1. CAFCASS (Children and Family Court Advisory and Support Service)
  2. CYPMHS (Children and Young People's Mental Health Services)
  3. Children’s Services
  4. Children’s Services Emergency Duty Team
  5. Change Grow Live (CGL)
  6. Customer Service Centre/Targeted Advice Service (CSC/TAS)
  7. Child Protection Conference Reports
  8. Hertfordshire Domestic Abuse Line
  9. Hertfordshire Safeguarding Children Partnership
  10. Independent & Private Schools
  11. Joint Child Protection Investigation Team (JCPIT)
  12. Local Authority Designated Officer (LADO)
  13. NHS Trust Designated Doctor and Designated Nurse Safeguarding Children
  14. NSPCC
  15. Ofsted
  16. Police
  17. Probation and Bench
  18. Substance Misuse Teams/Community Drugs Team
  19. YC Hertfordshire

CAFCASS (Children and Family Court Advisory and Support Service)

Local Office: Stevenage


Bayley House
Sish Lane

Office Telephone Number: 0300 456 4000


CYPMHS (Children and Young People's Mental Health Services)

Tel: 01438 845253
SPA: 0300 777 0707

Child and Adolescent Mental Health Services (CAMHS) Website

Children’s Services

Head of Service, Quality Assurance and Practice
Tel: 01992 588911

Children's Services Customer Service Centre
Tel: 0300 123 4043

Written referrals should be addressed to:
Customer Service Centre
PO Box 153

Email: (only to be used for referrals by professionals)

Children’s Services Out of Hours Service (SOOHS)

Tel: 0300 123 4043 (out of hours)

Specially trained reception staff are on hand to deal with all calls from 8am to 8pm Monday to Friday and 9am to 4pm on Saturdays (except public holidays). Outside these times, calls are automatically diverted (except textphone/minicom, callers need to redial 01992 632150) to an agency, who can contact the SOOHS on your behalf.

Change Grow Live (CGL)

Drug and alcohol recovery service.

CGL Website

Customer Service Centre (CSC)

The Customer Service Centre processes all enquiries regarding children's social care and directs these enquiries on to either the Multi Agency Safeguarding Hub (MASH), a multi-agency team which provides support with early intervention for children, or the relevant Specialist or Safeguarding Social Care Team.

The following arrangements for enquiries and referrals are in place:

  • All referrals to children's social care should continue being made using a Single Service Request (SSR) form, and where possible submitted electronically. Guidance and a link to the referral form can be found on the HCC website.
  • Families First can also be contacted via the Customer Service Centre on 0300 123 4043.
Child Protection Conference Reports

The following generic addresses should now be used for the submission of reports to any Child Protection Conference:

Secure address:

Non-secure (password protect the document and send a separate e-mail with the password contained in the body of the e-mail):

All reports will be retained.

Hertfordshire Domestic Abuse Line

Herts Domestic Abuse Helpline
Information and advice line: 08 088 088 08

Herts Sunflower - Domestic Abuse website

Hertfordshire Safeguarding Children Partnership

HSCP Service Manager
Mary Moroney
Room 152, County Hall
SG13 8DF

HSCP Business Manager
Liz Peters
Room 152, County Hall,
SG13 8DF

HSAB Business Manager (Interim)
Kelly Benton
Room 152,
County Hall
SG13 8DF

Independent & Private Schools

Department for Education website

Joint Child Protection Investigation Team (JCPIT)

Tel: 01707 354000

Joint Child Protection Investigation Team (JCPIT) is a specialist team with countywide responsibility for undertaking child protection investigations.

Local Authority Designated Officer (LADO)

Referral form can be found on the HSCP website.

NHS Trust Designated Doctor and Designated Nurse Safeguarding Children

Designated Doctors

Peace Children's Centre Peace Prospect
WD17 3EW

Tel: 01923 470 606

Dr Olive Hayes

QC262 Howlands Clinic
New QE11 Hospital
Welwyn Garden City

Tel: 01438 288342

Designated Nurse Safeguarding Children:

Jen Sarsby

Charter House,
Welwyn Garden City

Tel: 01707 685 349


NSPCC Helpline service: 0808 800 5000

NSPCC website


Piccadilly Gate
Store Street
M1 2WD

General helpline: 0300 123 1231

Ofsted website (Contact Us)

Compliance, investigation and enforcement:

Ofsted website


Main Switchboard (Police Enquiry Centre) tel: 0845 3300 222

Joint Child Protection Investigation Team (JCPIT) normal hours are 08.00-22.00 Monday to Friday & 09.00-17.00 weekends and bank holidays tel: Tel 01707 354000

Outside of these hours

Emergency calls: 999

Non-emergency calls: 101

Domestic Abuse Information and advice line: 08088 088 088

Probation and Bench

HQ tel: 01438 747074

Assistant Chief Officer Offender Management and Public Protection Head of Hertfordshire LDU

Kate Harvey (lead on public protection)
Tel: 01438 765256

MAPPA Manager
Tel: 01707 354858

Substance Misuse Teams/Community Drugs Team

Change Grow Live (CGL) website

YC Hertfordshire

Tel: 0300 123 7538

YCH Services for Young People website.