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11.3 Local Contacts


This chapter was updated in September 2016.


  1. CAFCASS (Children and Family Court Advisory and Support Service)
  2. CAMHS (Child and Adolescent Mental Health Services)
  3. ChannelMOGO
  4. Children’s Services
  5. Children’s Services Emergency Duty Team
  6. Change Grow Live (CGL)
  7. Customer Service Centre/Targeted Advice Service (CSC/TAS)
  8. Child Protection Conference Reports
  9. Hertfordshire Domestic Violence/Abuse Line
  10. Hertfordshire Safeguarding Children Board
  11. Independent & Private Schools
  12. Joint Child Protection Investigation Team (JCPIT)
  13. Designated Officer
  14. NHS Trust Designated Doctor and Designated Nurse Safeguarding Children
  15. NSPCC
  16. Ofsted
  17. Parent Partnership Hertfordshire
  18. Police
  19. Probation and Bench
  20. Substance Misuse Teams/Community Drugs Team
  21. Youth Connexions

CAFCASS (Children and Family Court Advisory and Support Service)

Local Office: Stevenage


Bayley House
Sish Lane

Office Telephone Number: 0300 456 4000

CAFCASS website

CAMHS (Child and Adolescent Mental Health Services)

Tel: 01438 845253
SPA: 0300 777 0707

Hertfordshire County Council website


ChannelMOGO Website

Children’s Services

Head of Child Protection
Roger Carruthers
Tel: 01992 556937

Children's Services Customer Service Centre
Tel: 0300 123 4043

Written referrals should be addressed to:
Customer Service Centre
PO Box 153

Email: (only to be used for referrals by professionals)

Fax: 01438 737334

Children’s Services Out of Hours Service (SOOHS)

Tel: 0300 123 4043 (out of hours)

Specially trained reception staff are on hand to deal with all calls from 8am to 8pm Monday to Friday and 9am to 4pm on Saturdays (except public holidays). Outside these times, calls are automatically diverted (except textphone/minicom, callers need to redial 01992 632150) to an agency, who can contact the SOOHS on your behalf.

Change Grow Live (CGL)

Drug and alcohol recovery service


Nicole Donoher-Phillips

or Call: 01438 364 495

CGL Website

Customer Service Centre (CSC)

The Customer Service Centre processes all enquiries regarding children's social care and directs these enquiries on to either the Multi Agency Safeguarding Hub (MASH), a multi-agency team which provides support with early intervention for children, or the relevant Specialist or Safeguarding Social Care Team.

The following arrangements for enquiries and referrals are in place:

  • All referrals to children's social care should continue being made using a Single Service Request (SSR) form, and where possible submitted electronically. Forms can be accessed via the Hertfordshire County Council website. All urgent referrals should be followed up with a phone call using the CSC numbers listed above;
  • Electronic referrals and enquiries should be sent via (only to be used for referrals by professionals);
  • Faxes should continue to be sent to the existing number on:

    01438 737334;

  • Letters sent to: Customer Service Centre, PO Box 153, Stevenage, SG1 2GH;

  • If you suspect that a child may be subject to immediate risk of harm through abuse or neglect, you should still contact the police (999), Children's Services on 0300 123 4043 and/or the Joint Child Protection Investigation Team (JCPIT) on 01707 354000;

  • Families First can also be contacted via the Customer Service Centre on 0300 123 4043.
Child Protection Conference Reports

The following generic addresses should now be used for the submission of reports to any child protection conference:

Secure address:

Non-secure (password protect the document and send a separate e-mail with the password contained in the body of the e-mail):

All reports will be retained.

Hertfordshire Domestic Violence/Abuse Line

Information and advice line: 08 088 088 08

Herts Sunflower - Domestic Abuse website

Hertfordshire Safeguarding Children Board

Caroline Aitken
HSCB Business Manager
Room 147, County Hall
SG13 8DF
Tel: 01992 556988

Mary Moroney
HSCB Development Manager
Room 147, County Hall,
SG13 8DF

Tel: 01992 555388

Independent & Private Schools

Department for Education website

Joint Child Protection Investigation Team (JCPIT)

Tel: 01707 354000

Joint Child Protection Investigation Team (JCPIT) is a specialist team with countywide responsibility for undertaking child protection investigations.

Designated Officer

Tel: 01992 555420

NHS Trust Designated Doctor and Designated Nurse Safeguarding Children

Designated Doctor

Dr John Heckmatt (West)
Peace Children's Centre
Peace Prospect
WD17 3EW
Tel: 01923 470 606

Dr Jan Reiser (East)
L65 Mulberry Bush Unit
Lister Hospital
Coreys Mill Lane
SG1 4 AB
Tel: 01438 314 333 (ext. 4011)

Designated Nurse Safeguarding Children:

Deborah Brice / Mary Emson
Charter House
Welwyn Garden City
Tel: 01707 369 600


NSPCC Helpline service: 0808 800 5000

NSPCC website


Piccadilly Gate
Store Street
M1 2WD

General helpline: 0300 123 1231

Ofsted website (Contact Us)

Compliance, investigation and enforcement:

Ofsted website

Parent Partnership Hertfordshire

Local confidential helplines if you would like to talk about your child’s special educational needs, click here (hertsdirect) for details: Hertfordshire GOV Website.

These helplines are a term time service open from 9.00am to 5.00pm Monday to Thursday and 9.00am to 4.30pm on Friday.


Main Switchboard (Police Enquiry Centre) tel: 0845 3300 222

Joint Child Protection Investigation Team (JCPIT) normal hours are 08.00-22.00 Monday to Friday & 09.00-17.00 weekends and bank holidays tel: Tel 01707 354000

Outside of these hours

Emergency calls: 999

Non-emergency calls: 101

Domestic Violence/Abuse Information and advice line: 08088 088 088

Probation and Bench

HQ tel: 01438 747074

Assistant Chief Officer Offender Management and Public Protection Head of Herfordshire LDU

Steve Johnson-Proctor (lead on public protection)
Tel: 01438 765256

MAPPA Manager
Tel: 01707 354858

Substance Misuse Teams/Community Drugs Team

Adolescent - Drug and Alcohol Service for Hertfordshire (A-DASH)
Tel: 019992 531917
Tel: 07770 537227 (Text number)
Email: a'

Adolescent Drug and Alcohol Service for Hertfordshire (A-DASH) - Hertfordshire Partnership (NHS) website

Youth Connexions

Tel: 019920901515

Hertfordshire Connexions website