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11.3 Local Contacts


This chapter was updated in March 2015.


  1. CAFCASS (Children and Family Court Advisory and Support Service)
  2. CAMHS (Child and Adolescent Mental Health Services)
  3. CHANNEL mogo
  4. Child Abuse Investigation Unit (CAIU)
  5. Children’s Services
  6. Children’s Services Emergency Duty Team
  7. County Lead Behaviour and Attendance
  8. CRI (Crime Reduction Initiative)
  9. Customer Service Centre/Targeted Advice Service (CSC/TAS)
  10. Child Protection Conference Reports
  11. Hertfordshire Domestic Violence/Abuse Line
  12. Hertfordshire Family Information Service
  13. Hertfordshire Safeguarding Children Board
  14. Independent & Private Schools
  15. Local Authority Designated Officer (LADO)
  16. NHS Trust Designated Doctor and Designated Nurse Safeguarding Children
  17. NSPCC
  18. Ofsted
  19. Parent Partnership Hertfordshire
  20. Police
  21. Probation
  22. Substance Misuse Teams/Community Drugs Team
  23. Youth Connexions

CAFCASS (Children and Family Court Advisory and Support Service)

Local Office: Luton


1st Floor Cresta House
Alma Street

Office Telephone Number: 0844 353 3270

Office Fax Number: 0844 353 3271

CAFCASS website

CAMHS (Child and Adolescent Mental Health Services)

Tel: 01438 845253

Hertfordshire County Council website


CHANNEL mogo website

Child Abuse Investigation Unit (CAIU)

Tel: 01707 354000

CAIU is a specialist team with countywide responsibility for undertaking child protection investigations.

Children’s Services

Head of Child Protection
Roger Carruthers
Tel: 01992 556937

County Lead Behaviour and Attendance
Julie Findley
Tel: 01992 588276

Children's Services Customer Service Centre
Tel: 0300 123 4043

Written referrals should be addressed to:
Customer Service Centre
PO Box 153
SG1 2GH (only to be used for referrals by professionals)

Fax: 01438 737355

Children’s Services Out of Hours Service (SOOHS)

Tel: 0300 123 4043 (out of hours)

Specially trained reception staff are on hand to deal with all calls from 8am to 8pm Monday to Friday and 9am to 4pm on Saturdays (except public holidays). Outside these times, calls are automatically diverted (except textphone/minicom, callers need to redial 01992 632150) to an agency, who can contact the SOOHS on your behalf.

CRI (Crime Reduction Initiative)

Drug and alcohol recovery service


Liz Offor or call 07788 317 359.

CRI website

Customer Service Centre/Targeted Advice Service (CSC/TAS)

The Customer Service Centre processes all enquiries regarding children's social care and directs these enquiries on to either the Targeted Advice Service (TAS), a multi-agency team which provides support with early intervention for children, or the relevant Specialist or Safeguarding Social Care Team.

The following arrangements for enquiries and referrals are in place:

  • All referrals to children's social care should continue being made using a Single Service Request (SSR) form, and where possible submitted electronically. Forms can be accessed via the Hertfordshire County Council website. All urgent referrals should be followed up with a phone call using the CSC numbers listed above;
  • Electronic referrals and enquiries should be sent via (only to be used for referrals by professionals);
  • Faxes should continue to be sent to the existing number on:

    01438 737355;

  • Letters sent to: Customer Service Centre, PO Box 153, Stevenage, SG1 2GH
  • If you suspect that a child may be subject to immediate risk of harm through abuse or neglect, you should still contact the police (999), Children's Services on 0300 123 4043 and/or the Child Abuse Investigation Unit on 01707 354000
Child Protection Conference Reports

The following generic addresses should now be used for the submission of reports to any child protection conference:

Secure address:

Non-secure (password protect the document and send a separate e-mail with the password contained in the body of the e-mail):

All reports will be retained.

Hertfordshire Domestic Violence/Abuse Line

Information and advice line: 08 088 088 08

Herts Sunflower - Domestic Abuse website

Hertfordshire Family Information Service

Call: 0300 123 4052 Monday to Friday, 8.30am to 20.00pm from anywhere in Hertfordshire for the cost of a local call (minicom number: 0300 123 4041).

Herts Direct website (FIS)


Hertfordshire Safeguarding Children Board

Phillipa Scott
HSCB Business Manager
Room 147, County Hall,
SG13 8DF

Tel: 01992 555388

Independent & Private Schools

Department for Education website

Local Authority Designated Officer (LADO)

Tel: 01992 555420

Tony Purvis

NHS Trust Designated Doctor and Designated Nurse Safeguarding Children

Designated Doctor

Dr John Heckmatt (West)
Peace Children's Centre
Peace Prospect
WD17 3EW
Tel: 01923 470 606

Dr Jan Reiser (East)
L65 Mulberry Bush Unit
Lister Hospital
Coreys Mill Lane
SG1 4 AB
Tel: 01438 314 333 ext 4011

Designated Nurse Safeguarding Children:

Deborah Brice
Charter House
Welwyn Garden City
Tel: 01707 369 600


NSPCC Helpline service: 0808 800 5000

NSPCC website


Piccadilly Gate
Store Street
M1 2WD

General helpline: 0300 123 1231

Ofsted website (Contact Us)

Compliance, investigation and enforcement:

Ofsted website

Parent Partnership Hertfordshire

Local confidential helplines if you would like to talk about your child’s special educational needs, click here (hertsdirect) for details: Herts Direct website.

These helplines are a term time service open from 9.00 to 5.00 Monday to Thursday and 9.00 to 4.30 on Friday.


Main Switchboard (Police Enquiry Centre) tel: 0845 3300 222

CAIU (child abuse investigation unit) normal hours are 08.00-22.00 Monday to Friday & 09.00-17.00 weekends and bank holidays tel: Tel 01707 354000

Outside of these hours

Emergency calls: 999

Non-emergency calls: 101

Domestic Violence/Abuse Information and advice line: 08 088 088


HQ tel: 01992 504444

Assistant Chief Officer Offender Management and Public Protection

Steve Johnson-Proctor (lead on public protection)
Tel: 01992 504444

MAPPA Manager
Tel: 01707 354858

Substance Misuse Teams/Community Drugs Team

Lindsay Edwards
Head of Young People's Substance Misuse and Crime Reduction Services
Tel: 01438 843877

Adolescent - Drug and Alcohol Service for Hertfordshire (A-DASH)
Tel: 01923 427288
Tel: 07770 537227 (Text number)

Hertfordshire Partnership (NHS) website

Youth Connexions

Tel: 019920901515

Hertfordshire Connexions website